1. First-purchase refunds
Silver-Tech Solution LLC offers a full refund of your first STS POS subscription purchase if you request it within 14 calendar days of the purchase date. This applies to the initial monthly or yearly subscription payment. The refund is limited to the amount actually paid.
Creating an account or saving a store, device selection, or promo code does not charge you. Payment is collected only when you complete subscription checkout.
2. How to request a refund
Email support@stspos.com within the 14-day window. Include your account email, business name, purchase date, and order or transaction reference if available. You may include the reason for your request, but a reason is not required for an eligible first-purchase refund. Never send your password or full card number.
If your receipt identifies a separate merchant of record, you may also use the support or refund process shown on that receipt. For purchases processed by Paddle, you can contact Paddle buyer support. That seller’s applicable refund terms and mandatory legal rights also apply.
3. Renewals and the end of the window
The 14-day offer applies to the first subscription purchase. Later renewals and unused portions of a subscription after the refund window are not covered by this voluntary offer. Refunds required by law remain available. Contact us promptly about duplicate, incorrect, or unauthorized charges so the issue can be investigated.
4. Cancellation
You may cancel to stop future subscription renewals using the billing-management method provided with your purchase or by contacting support@stspos.com. Cancel before the next renewal to avoid the next charge. Cancellation alone is not a refund request.
If you cancel without receiving a refund, access normally continues through the paid period. If the subscription is refunded, the associated paid access and device allowance will end. Export or preserve records you need before ending service.
5. Promo codes and free periods
A payment discounted to zero has no amount to refund. The friends-and-family offer covers the first payment only; later monthly or yearly renewals use the regular price shown at checkout. A free period does not create a cash credit or make later renewal payments eligible for this first-purchase refund offer.
6. Processing and scope
Approved refunds are returned through the original payment method where supported. The payment provider and your bank determine when the credit appears. We cannot promise a specific bank processing time.
This policy covers STS POS software subscriptions sold by us or our identified reseller. Purchases of goods from stores using STS POS are handled by those stores. Hardware or services bought from another supplier are governed by that supplier’s policies.
Nothing in this policy limits a refund or other remedy that cannot be excluded under applicable law. For assistance, contact support@stspos.com.